Refund policy

The Neighborhood Ballet Boutique is open to everyone. Online orders are pickup only, so all returns and exchanges happen in person at the boutique.

You have 30 days from the day you pick up your order to request a return. Items must be in the same condition you received them: unworn, unused, with tags, and in the original packaging. Please bring your receipt or order confirmation.

To start a return, bring the item to the boutique during shop hours, or email us at info@neighborhoodballet.com and we will help you find a time. We are not able to accept returns by mail.

Damages and issues
Please check your order when you pick it up. If something is defective, damaged, or not what you ordered, let us know right away so we can make it right.

Items we cannot return
We cannot accept returns on personal items (such as tights), custom or special orders, sale items, or gift cards. If you have a question about a specific item, just ask.

Exchanges
The fastest way to get what you need is to return the item and place a new order.

Refunds
Once we have checked your return, we will let you know if your refund is approved. Approved refunds go back to your original payment method. Your bank may take a few business days to post it.

Order pickup
Pickup orders that are not collected within 60 days of the original purchase date will be restocked.